Expert Tech or Level 3 Support Technician. The principal component of a support team relies on its expert technicians. We have a very high level expertise team of technicians, who are all computer graduates with RHCE/MCSE Certified and has over 4+ Years of experience in outsourcing industry. They are capable of handling all sorts of problems as far as the server support is concerned.
They are determined and devoted to answer customer queries and technical live chats. They perform some important tasks listed below.
Tasks in general they do:
- Software Installation/Upgrades
- Apache Tweaking
- Third party software installations
- Trouble shooting
- Quick restoration after server compromises
- Server setup
- Server Migration and OS reload [Via Remote KVM]
- Reporting Hardware failures in timely manner
- Maintaining Backups
- 24/7/365 Server Monitoring (Including Email and SMS alerts)
- Maintaining Backups (Including remote and local)
- OS upgrades
- Pro-active Support
- Server Migrations
- Control panel upgrade and patching
- Installing Spam Controllers
- Installing Anti-Viruses
- Customizing web based Applications
- Control Panel installation and configuration
Tasks concerning with Linux OS they do:
- Kernel tweaking/up gradation [Including Grsec]
- Installation and configuration of Linux daemons
- Mail Server Setup for Office network.
- Mail server and Apache Tweaks
- DDOS Attack Mitigation
- Tomcat Installation/Management
- Securing /tmp /dev/shm & /var/tmp
- Firewall installations, Tuning and maintenance
- Securing server
Tasks concerning with Windows OS they do:
- Installing Windows services
- MSSQL/Mysql Tweaks
- Mail enable Management
- IIS management
- F-PROT installation/configuration
- Php/perl installation/upgrade
- ASP & .NET INSTALLATIONS
- CDONTS/ASP mail and other mail components
- Windows system software upgrades
- Backup Configurations (Using windows standard and 3-party tools)
- Installing 3-party FTP & DNS software
- Tomcat Installation/Management
The Server Security tasks they do:
- SSH hardening
- Mod_security
- Mod_evas
- Anti-Spam and Anti-Virus installation and configuration
- Firewall installation and Tuning
- Installing Anti-root kit softwares
- Applying patches to server softwares to avoid any eventualities
The Security Auditing Tasks they do:
- Periodic Security Audits
- Applying Security Patches
- Finding and removing root kits
- Finding Software glitches
Softskills:
Techs also take utmost care while communicating with our customers with proper words, So as to make you feel that you are never let down. Their experience will resemble their words.