Customer Service Support
Needless to say, for any business, customers are the biggest assets. It takes a lot more to find new customers than to retain the existing ones. As your Outsourced Support Partner, we have a range of Customer Management services that help you offer better customer service to your customers.
Helpdesk Support
Most companies that require help desks are almost always faced with inevitable issues like the amount of time involved in resolution of routine queries, efficient personnel who can combine technical expertise with customer management skills, management of several products & services, maintain consistent customer satisfaction, etc. Therefore, it makes better sense to outsource such tasks to a third party that is better equipped to handle these specialised processes. With our technical HelpDesk Support, our clients can rest assured of getting themselves a satisfied customer base.
While our Helpdesk services can be used to solve technical problems, they can also be deployed to answer even basic and simple queries pertaining to sales and billing. With the efficient maintenance of databases for customer queries, helpdesks can be more convenient than e-mail support. Moreover, the ease of access is such that our customers’ clients will not even be aware that they are receiving support from offshore. With the simple filling of a form, e-mailing it and viewing the status at a later date on the same URL, helpdesk sure is ‘help at your desk’!
Billing / Sales / Pre-sales / Technical Live Chat Support
Hi-tech 24x7 Billing / Sales / Pre-sales / Technical Live Chat Support in TroubleLine. Every customer goes through a series of questions before making that all-important purchase decision. The technical queries that they are faced with, need the right answers and expert guidance. And if they finally do make the purchase, billing issues come up for resolution. So, right from pre-sales to technical to sales and billing, we are with them right through to ensure they are happy with their choice of purchase.
Moreover, since billing requires a high level of meticulousness at your end, you have to be completely focussed on it. But, with our expert handling of billing tasks like Web Hosting billing cycle management, suspensions, cancellations, updations, resending invoices, recreating accounts, etc., we are well-equipped to support this particular function. Also, being an online support will serve as an added advantage for you, saving valuable time and resources in the process.
In recent times, it is a proven fact that online sales has shown significant increase with the implementation of Live Chat System Support in the websites. Customers certainly feel comfortable if they can get expert advice on a personal level. Our team is efficient at putting our customers at ease while resolving their technical issues. They also convey concerns regarding sales or billing to the respective departments so as to deliver the right solutions at the earliest. What is perhaps the biggest benefit that your customers enjoy from a live chat, will be the fact that they can get their queries addressed instantly anytime, anywhere. So they will not even realise that their issues are being resolved by someone whom they do not even know of! This means YOU not only get satisfied customers but also the credit for satisfying them!
Customer Relations Management
In today’s world, Customer Relations Management is not just an art, it is a science. You have to do all the right things to make your customers happy. Because one unhappy customer can practically bring your business down. At TroubleLine, we perfectly understand how important your customers are to you. Hence we are here to assist you in building a fine rapport with them. Among our many services, we also introduce your latest offers and services through well crafted newsletters to your clients. With our systematic follow-up of customers and resolution of their grievances, we make sure that your relationship with your customers is just perfect.
Consultancy Services
Our objective of extending comprehensive outsourced support includes the specialised service of consulting as well. Having worked closely with you, we are in a position to understand the minute details of your business. Therefore, we can identify problem areas if any, and provide relevant consulting on the same.
As part of our Consultancy Services, we not only assist you across the wide spectrum of server management, but also render our expertise on other areas that will help you manage the systems’ aspect of your business better. So whether you need to consult regarding the kind of software required for your operations, or want to be advised as to how you can enhance your image through websites, presentations, corporate identities, etc. or even if you want to simply hire the right kind of technical help, just rest assured. Our consultancy services are aimed at offering all these and more, improving your business and subsequently the satisfaction of your customers.
